We’re here to help……

We strive for continuous improvement and it’s really important that you’re happy with the service we provide.  If you are not entirely satisfied with the service you have received please get in touch to discuss your concerns further and we will do our best to put things right.

If we are unable to resolve your issue straightaway, we will provide you with a timeline and keep you updated along the way. You will also receive a complaints reference number.

You can contact us in the following ways:

By Phone: 01625360380

By email: enquiries@theenergyconsultant.co.uk

If you have already contacted us and feel your complaint hasn’t been fully resolved, please email complaintresolution@theenergyconsultant.co.uk,  or contact Anya Ghalayini directly.

We will aim to fully resolve your complaint within 8 weeks, you can also contact Citizens Advice for free and independent advice: 0808 223 1133 or visit citizensadvice.org.uk/energy.

Finally, if you feel you need further support with your complaint, you can contact the Ombudsman Services: Energy.  The Ombudsman provides a free and impartial service to resolve your complaint and will consider every detail before deciding on a final outcome. This can take up to 12 weeks.

If the Ombudsman finds we are at fault, they will tell us what we need to do to put things right.  This may include an explanation, apology or compensation.